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Bloomsbury AI automates customer care and advice.Overview
Bloomsbury AI automates customer care and advice. Their AI reads background documents and any additional information, and then automates answers (with explanations) to customer questions. Questions that the AI can’t answer are passed on to a Human. The founding team are world experts in Machine Learning and have over 60 patents and 200 peer reviewed publications. The company was acquired by Facebook in 2018. Guillaume Bouchard completed his PhD in statistics from INRIA. He brings experience at Xerox Research and UCL in machine learning and NLP. Luis Ulloa is a prize winning research engineer. He created the optimisation and machine learning algorithms and IP behind two of the most profitable projects at Xerox Research.
